Your appointment time is held exclusively for you—please update or cancel your booking online at least 48 hours before your appointment to avoid any fees.

Need assistance?
I’m always happy to help!  However, replies within 48 hours of your scheduled appointment could be delayed, so updating online is recommended.

Fees for late changes:

• Between 48 and 12 hours before: 50% of your booked service
  
  

• Within 12 hours or no-show: 100% of your booked service
  
  

Running late?
Let us know ASAP. We’ll do our best to accommodate, but we may need to shorten your service or reschedule—and a late-change fee could apply.

Same-day service modifications
Any on-the-spot changes to your original booking (for example, removing a color service or changing extension rows) are treated like a cancellation of that portion of your time and may incur the same fees listed above.

*If you have any questions regarding this policy please communicate them with Charlet before committing to an appointment.*

To hold your reservation, we securely store a card on file—this keeps checkout seamless and helps us guarantee your spot. If a late cancellation or no-show fee applies, it will be charged to that card. You’re always free to choose your payment method when you check out in the salon.

Your confidence in your look matters. If you need an adjustment within 7 days of your appointment, let us know so we can make minor tweaks that align with our original consultation.

• Because hairstyling is an art, we do not offer refunds - but we will work with you until you love your hair.  Please note that if you choose to leave with wet hair the service guarantee may be forfeited and any potential adjustments requested would require a new service appointment to be booked.  

• Color guarantees apply only when you use the professional products recommended and sold by Lumeria Hair + Beauty.

We tailor product recommendations to your unique hair goals. If a purchase doesn’t work out, contact us within 30 days and we’ll gladly exchange it or issue store credit toward another product. (Sale items excluded; credits apply to physical products only.)

The salon environment includes the presence of professional-grade chemical products, hot tools, and sharp implements, so to ensure everyone’s safety and comfort, we kindly ask that children remain in the care of a guardian outside the salon during your appointment. Thank you for understanding, we appreciate your cooperation in helping us maintain a safe, calm, and focused environment for all our guests.

Lumeria is a welcoming, inclusive space. Discriminatory or derogatory comments of any kind will not be tolerated. Our team reserves the right to refuse service to anyone who is abusive, intoxicated, or disruptive.

Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.

Before each appointment, I will send you a check-in form to complete allowing you to customize several aspects of your service experience!

There will be questions related to your goals for the appointment as well as a request to review and acknowledge the salon policies prior to beginning your service. Many of the questions are optional if you choose to skip the customizations, however it will be required to review and sign the policy acknowledgement with each visit as there may be updated information to review.

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