I understand that things can come up. I value your time, and hope you value mine too. In the event you need to reschedule or cancel your appointment, please do so no later than 48 hours prior to your scheduled appointment.

Reschedules and cancellations should be completed via the Fresha online booking site or app. Emails or text communications to Charlet for cancellations may not always be seen or responded to within 48 hours of the scheduled appointment.

Any appointment cancelled within 48 hours of the scheduled appointment will be charged 50% of the scheduled service pricing. No-shows will be charged 100% of the scheduled service pricing and a deposit may be required prior to rebooking.

*If you have any questions regarding this policy please communicate them with Charlet before committing to an appointment.*

A credit card must be on file to book an appointment. This information is securely stored via Fresha and staff only has access to the last four digits.

This card will be used to charge for any services/purchases the client authorizes or for any potential cancellation fees noted above.

Your satisfaction is my the highest priority. If you are not completely content, please let me know during your service or within 7 days after your service has been performed.

I am committed to making any needed adjustments, as long as it falls within the services discussed and agreed upon during the consultation. I will be pleased to accommodate you free of charge in most circumstances.

For said complimentary service to be done, this request must be made within 7 days of your initial appointment.

Products may be returned, lightly used, within 30 days from your initial purchase for a product exchange or salon credit.

Please reach out to Charlet with concerns as soon as possible after using the product. Not applicable to sale/discounted items.

The salon can be a dangerous place for kids due to the presence of chemicals, sharp objects, and hot tools being present at all times. And although I truly love your little people, I ask that you arrange care for them outside of the salon so that you can completely relax and enjoy your time at Lumeria.

Discriminatory/Derogatory statements and actions are prohibited in the salon and will not be tolerated. Our staff has the right to refuse service to anyone behaving improperly, intoxicated or if their state of health may influence the effects of the service.

Every client has the right to privacy and confidentiality. The conversations you have with your stylist will remain confidential. Client information and email lists are confidential and will not be sold or shared with outside companies.

Before each appointment, you will have a form to complete allowing you to customize several aspects of your service experience!

There will be questions related to your goals for the appointment as well as a request to review and acknowledge the salon policies prior to beginning your service. Many of the questions are optional if you choose to skip the customizations, however it will be required to review and sign the policy acknowledgement with each visit as there may be updated information to review.